Walmart demands higher service - but it is for your own good

At last week’s Gartner conference, Simon Bailey (Analyst) talked about how it is harder to get on-time, in-full (OTIF).  From 2015-2018 :
  • Case fill is down 1.2%  to 93.3%
  • On time is down 1% to 90.6%
But Monique Picou, VP at Walmart, made it clear that high OTIF is good for sales – i.e. good for everyone!  Monique’s comment:  “We would rather have our suppliers deliver on OTIF vs. collecting fines” – fines run 3%.
Higher OTIF is also good for Walmart as their inventory declines while in-stock improves.